What Do You Think? (page 114)

B) Question 2

How do you think self service technology could be improved so that people   don't get frustrated?

(by virtue of private sector)

More companies are using technology to handle customer service in an efficient and cost-effective way. Here's how can we enhance self service technology in order to avoid people don't get frustrated.

There's no denying the fact that customer service is important to a small or mid-sized business. The quality of that service will either enhance or degrade customer loyalty to our brand and business. With the economy in recession, customers have more alternatives than ever. The business that proves to be responsive to customer questions, complaints, or other needs can gain a clear competitive advantage. That's why it's so important to understand how new technologies can help to anticipate customer needs, tailor business processes to best serve customers, and ultimately improve the efficiency of your business.

Giving Customers What They Want, When They Want It

The goal of your business in terms of its customer interactions is the generate loyalty. There's no better way to do that than to offer quality products and services and to be responsive to your customers. But as new technologies have come to market to make it easier for businesses to provide customer service, they may also be increasing the number of channels through which you interact with customers and the complexity of those interactions. Accenture, the technology consulting firm, suggests that businesses that want to use technology to raise the quality of their customer service focus on the following:

• Data management and analytics. Using data collected from customer to analyze their preferences.
• Insight-driven marketing. Gaining insights into your business from customer data so you can more effectively target marketing.
• Marketing automation. Streamlining and automating business processes to improve efficiency and keep costs low.
• Self-service optimization. Finding ways for customers to interact with your business when they want.

Some Enhancement That Can We Do:

• Kiosks / Self-Service
  Self-service technology can enhance the customer experience, but proper integration is pivotal. Learn from real-world examples about how smartly deployed technology can unify the shopping experience while adding new customer touchpoints.
• Payments
  It's all about the money, and retailers that make it easy for their customers to pay for products and services increase their chances of making the sale. Payment technology is constantly evolving, too, meaning that retailers need to keep both themselves and their in-store systems up-to-date.
• Self-Checkout
  Why have an employee check out one customer, when they can be helping four at once? Self-check-out is rapidly winning over customers, and saving tons of money in the process.
• Technology
  The modern retail store is a high-tech place, even if the products it carries are decidedly low-tech. From inventory management to point-of-sale to digital merchandising, the technology behind the retail experience can be incredibly complex. Use this research center as a quick way to keep up-to-date with what is new and exciting in retail technology.

IS IT POSSIBLE TO BE 100% HONEST IN RELATIONSHIP?

Humans are not particularly honest creatures. We pretend we are, but really in the end, when we pile up all the individual little “I didn’t want to hurt anyone’s feelings”. Is this a bad thing? Is being honest with your spouse 100% of the time a really good idea? Aren’t there times when we shouldn’t spill our guts, not even to our spouse? Or should we pride ourselves on being completely honest all the time no matter what? Unfortunately, honesty isn’t as black and white of a topic as it should be.

For me, we can't be 100% honest in our relationship regardless with somebody else. in order to save the situation or avoiding from breaking someone's feeling, we can just tell them the fake story or maybe zip our mouth.

Maybe other peoples can tell their parents the real story or real situation of themselves in any matter but not me. For example, my mother call me and asking my budget. it is normal thing which a mother will do. The question is what should we answer that kind of questions?. For me, it better to tell her that i have enough money although it is a vice versa. This is because i think about my other siblings. Despite, i prefer to be suffer from happily use my parent's money.i have other brothers and sister which need to use more money than me. 

Honesty can be a complicated subject. Honesty is in fact of a healthy relationship, and for most topics it is vital that honesty is laid out on the table. Sucking down your husband’s first attempt at cooking dinner isn’t necessarily a bad lie, but then again you’re probably going to have to suck it down again the next time he tries to be sweet.

Thus,it is possible to be truly honest in relationship since we are normal layman. The only person who never lie during his lifetime is the prophet Muhammad s.a.w which receive the title of "al-Amin" means the honest.

perfect life...

tesion ... I feel like going to work .... eee .. already illegal kind ...want to cry .. arghhh ... why so difficult? any want to grab money? working that much, it does not understand anymore ..

mouth ulser

i  got mouth ulser about one week ago.it's very painful..it's very difficult and hard to communicate with someone else..my mouth just keep in lock in all day about a week..drink a lot of water can reduce it but it very painful when the water touch the white circle called ulser.

Mouth ulcers are small painful sores that form in the mouth. The most common type are called aphthous or simple ulcers.Mouth ulcers are painful round or oval sores that form in the mouth, often on the inside of the cheeks.

Although mouth ulcers can be uncomfortable, especially when you eat, drink or brush your teeth, they are harmless.

Most mouth ulcers clear up by themselves within a couple of weeks. You only need to see a doctor if the ulcer gets worse or lasts for longer than three weeks.

Self-help tips

If you have a mild mouth ulcer, there are some steps you can take yourself to help your ulcer to heal more quickly:

• Use a soft toothbrush when brushing your teeth.
• Avoid eating hard foods, such as toast, and stick to soft foods that are easier to chew.
• Avoid eating foods that have triggered an ulcer in the past.
• Reduce your stress levels by doing an activity that you find relaxing, such as yoga, meditation or exercise.

If your ulcer has a specific cause, such as a sharp tooth cutting the inside of your cheek, it will usually heal naturally once the cause has been treated. If you suspect that a sharp tooth has caused an ulcer, visit your dentist so that they can repair it.

WHAT COLOUR YOU ARE?

Orange is Awesome...

Orange is a power color. It is one of the healing colors. It is said to increase the craving for food. It also stimulates enthusiasm and creativity. Orange means vitality with endurance. People who like orange are usually thoughtful and sincere. Lady luck's color is orange.

The color orange radiates warmth and happiness, combining the physical energy and stimulation of red with the cheerfulness of yellow.

Orange offers emotional strength in difficult times. It helps us to bounce back from disappointments and despair, assisting in recovery from grief.

To the human eye, orange is a very hot color, so it gives the sensation of heat. Nevertheless, orange is not as aggressive as red. It also increases oxygen supply to the brain. Orange has very high visibility, so you can use it to catch attention and highlight the most important elements of your design.


Actually i have no specific color which can describe me. However, i extremely prefer orange as my meaningful color. This is because i am the stiff dutch football supporter.  The one who had impressed me is Roben Van Persie. His goals was never disappointed me as his supporter.

p/s:....ermmm..traffic light? what the??..hehe..actually it has a long story about traffic light. But unfortunetly, it will remain as my big secret..sorry...keh3 

CIKGU AYU

this song was popular song which always selected by my budys during karok sessions..huhu^^

What Do You Think...(page 14)

Question 2: Do you think it's true that people choose to listen to the same music as their peers? why or why not?

I think it's true that people choose to listen to the same music as their peers. the reason is they wont seem to be left behind. It's just like a trend. If the new song arrive and become a hit, so the song will played in every ware and they wont miss that song and want to share or copy from their peers who had get the song early.  

what do you think..(page 9)

Social network: The easier way to communicate with others.

Question 2: Do you think that social networking sites are good way to communicate with friends? why or why not?

Absolutely. Since technology is advancing with time, that brings new online features that the world will get accustomed to by testing them out as they come. Lately, every part of a person’s life seems like it’s getting more and more hectic by the minute. That being said, whether you have to attend a meeting for work, join an online discussion for your class, or you just want to speak to a friend, there are different situations that might not allow you to meet face to face with the individual. For example, you might live in a different geographic location and let’s be honest the transport fees is expensive, or you just don’t have the time to actually schedule a place to meet. The most convenient way to be able to communicate with a person is through social network. Social networking is popular because not only is it more convenient for both parties but you could communicate from any location that has internet access. Some examples of popular social network websites are Facebook, Myspace, Twitter, Tumblr, etc. The only disadvantage of this type of communication is that not everyone is computer literate. Those individuals communicate the old fashioned way. 

students power

students power just around the corner...lets take a part..

crazy experience but best tho....hahaha

what a precious moment!!!...first time in kajang, then i am alone???waaa...so brave enough...walk alone about 1km and claim my new motor..haha.i will never forget that moment..the time that can't wait!!!..ride it laaa....huhuuu...so, class teacher rokiah about 8 o clock and i m still here..no way...let have a journey with my honey..ngeeee. Then, passing UKM and wait a second,oh...i never in UKM yet...so why not?..make an u turn and get  an Asar at masjid UKM..huaaw..what a nice and large campus haa..

and then, continue my journey without knowing a direction...just through my instinct. huuaw...crazy right..so far it is ok laa...i just follow the komuter railway..huhu..it's sound quite weird but ok what...kan?..

now, the problem begin in bangi...the way like end here..whaaaatttt!!! oh noooo....ok lets turn back and try the new road. But that road is weird..small, bad conditions,..it is just like a "jalan kampung"..ok never mind...proceed the journey..erm...i'm noticed that it have no sign board at the beginning..laaa..see..that why i feel why it so hard?..hmmm..

after that, i see the small junction with steel bridge. at the junction have a very seasons and small signboard wrote  bandar mahkota nilai 3...but, no way laa..go to Nilai only using that small road?..with small steel bridge?..huh..no way..just straight...about 1 km it look like a signboard wrote Gemencih just straight...whaaatt!!! again...then quickly turn back and take the small bridge..hmm..OMG...why so weird??..this is the way from nilai to kajang?..so small and kampung..

then, just ride and ride..about 3 km the way become more large and nice...perhh..anxiety for a while..but the board is still wrote kajang area..weird again..just again and again..then..just straight and straight..but i feel worried and decided to ask m.cik at the side of road selling goreng pisang.."m.cik, kalau  tros bole sampai nilai ke?" and the answer is "ya dik,..x jauh da..dkt je lgi"..waaaaaaaaaaa......see....haha..but can't celebrate yet until i'm statisfied. so, just stright with my loyal instinct..then, eh, wait a second, i remember this road..this is textile road..i was here in not a long ago..sending my sis at uiam foundations study..haha...it is nilai 3 now...but don't too happy..i still in campus yet..

with my seasons memories about that place i proceed my journey...yeaaa...i see the signboard finally..bandar Nilai...yeesss..it is babehh..just follow the direction and guess what...i see the Giant and Tesco...alhamdulillah ya allah...finally......i arrived in nilai now..thanks Allah..syukur...although it take a time but ok what, i just ask 1 person only..1 person tho...huhu..what a unforgettable experience today.. last week i also get the extraordinary experience while lost in kl sentral..first time as usual laa..but it is ok..all of it is my experience that never happen at the other peoples...ngeee...

PERKARA YANG MAHASISWA HARI INI TIDAK NMPAK

Mereka yang menganggap AUKU 1975 tidak menyekat gerakan mahasiswa lazimnya
menggunakan, antara lain, data tentang banyaknya program yang dilaksanakan mahasiswa.
Tetapi, banyaknya jumlah program tidak semestinya menunjukkan gambaran suatu gerakan
mahasiswa.

Ini kerana program terdiri daripada tiga jenis. Pertama, ialah “aktiviti”. Ada organisasi
mahasiwa hanya melaksanakan aktiviti. Aktiviti tidak semestinya bersiri, ada yang bersifat
sekali buat, ada yang bersifat mengisi jadual tahunan semata-mata, ada yang disuruh buat dan
sebagainya. Aktiviti yang sekadar aktiviti kurang meninggalkan kesan.

Kedua, ialah “bakti”. Ada organisasi mahasiswa tidak hanya menganjurkan aktiviti
sekadar aktiviti. Sebaliknya, ia menganjurkannya dalam satu siri atau pakej yang punya
matlamat tertentu. Bakti begini perlu perancangan, pelaksanaan, pemantauan dan penilaian
lebih sistematik serta meninggalkan kesan yang lebih.

Dan ketiga, ialah “advokasi”. Ada organisasi mahasiswa menjalankan advokasi, iaitu
proses pembuatan atau mempengaruhi pembuatan keputusan. Ia dilakukan melalui
memorandum, perundingan, melobi dan sebagainya. Ada masanya ia melibatkan proses
mempengaruhi pandangan khalayak seperti melalui kenyataan akhbar, seminar, perhimpunan,
perarakan, demonstrasi dan lain-lain.
Ada aktiviti yang sekadar aktiviti. Ada aktiviti yang bersifat bakti. Ada aktiviti yang
bersifat bakti dan advokasi. Manakala, ada aktiviti yang bersifat advokasi sahaja, dan ada
yang bersifat advokasi dan bakti sekaligus, tetapi jarang terdapat advokasi dan aktiviti
sekadar aktiviti.

Gerakan mahasiswa ditandai oleh sifat atau ciri advokasi. Kerana itu, data mentah
yang tidak diklasifikasi atau digunakan secara sembrono untuk mengatakan bahawa AUKU
1975 tidak menyekat gerakan mahasiswa tidak dapat diterima.

Ada juga hujah yang mengatakan bahawa AUKU 1975 tidak menyekat gerakan
mahasiswa kerana terdapatnya data yang menunjukkan banyaknya jumlah mahasiswa yang
menyertai program-program yang dijalankan. Sekali lagi, jika data itu mentah dan tidak
diklasifikasi mengikut klasifikasi program di atas, maka ia tidak dapat diterima.
Ada pula yang berhujah bahawa AUKU 1975 perlu untuk mengawal mahasiswa
daripada berpolitik, kerana zaman mahasiswa adalah zaman belajar bukan zaman memimpin.
Selepas tamat belajar nanti, barulah berperanan sebagai pemimpin.

Sayugia dijelaskan bahawa mereka sebenarnya mempunyai paradigma yang salah
tentang kepemimpinan. Mereka terpengaruh dengan ayat yang tidak lengkap, iaitu:
“mahasiswa adalah pemimpin masa depan”. Jadi, wahai mahasiswa, tunggu!
Ayat itu perlu dilengkapkan dengan menyambungnya dengan, pertamanya,
“mahasiswa adalah pemimpin hari ini iaitu kepada yang lebih muda daripada mereka”. Ini
termasuk mahasiswa yang lebih muda, pelajar matrikulasi, pelajar sekolah dan belia bukanpelajar
di luar kampus.

 Kedua, “mahasiswa adalah pemimpin hari ini iaitu kepada yang
seangkatan dengannya”. Ini termasuk mahasiswa seangkatan dari kampusnya dan kampuskampus
lain di dalam dan di luar negara serta belia di luar kampus. Dan ketiga, “mahasiswa
adalah rakan kepemimpinan dalam pembangunan” bersama-sama dengan universiti, badanbadan
masyarakat sivil (CSO) yang lain dan juga kerajaan.

Sektor masyarakat sivil ini selanjutnya menjadi rakan pembangunan bersama-sama
dua lagi sektor pembangunan iaitu sektor kerajaan dan sektor perniagaan lalu membentuk
satu kerangka baru yang dipanggil governans baru yang menggabungkan perkongsian (yang
benar-benar bijak) antara ketiga-tiga sektor itu, iaitu kerajaan, perniagaan dan masyarakat
sivil.

Kerana itu, apa salahnya jika mahasiswa berpolitik ketika di kampus, jika ia dilihat
sebagai proses pendidikan dan pendedahan pembinaan dan penjanaan kepemimpinan yang
bersifat experiencial learning dalam dunia sebenar. Tentu pendekatan ini lebih berkesan
daripada membaca dan berteori semata-mata.

Jika mahasiswa melakukan kesalahan, dan mahasiswa memang dibenarkan
melakukan kesalahan, maka diperbetulkanlah, bukannya dihukum. Apabila tidak boleh
diperbetulkan, maka barulah dihukum. Tetapi, hukuman mestilah dibuat dan dilihat sebagai
dibuat dengan adil, bukannya secara terlalu keras seperti peruntukan AUKU 1975.

Ada yang berpendapat bahawa AUKU 1975 perlu untuk mengawal mahasiswa
daripada berpolitik kerana bimbang mahasiswa menentang kerajaan. Persoalannya,
mengapakah tidak ditanya mengapakah kerajaan ditentang oleh mahasiswa?
Tetapi, bukankah ada waktunya yang, sebahagian kalaupun tidak seluruh, gerakan
mahasiswa kelihatan menyokong kerajaan, seperti sejak akhir-akhir ini? Di samping itu,
bukankah sejarah menunjukkan bahawa pendirian politik mahasiswa mungkin berubah
apabila meninggalkan kampus? Jadi, apa masalahnya?

Di samping itu, ada juga yang berhujah secara double standard dengan mengatakan
bahawa tugas sebenar mahasiswa ialah belajar kerana mahasiswa hendaklah
bertanggungjawab terhadap biasiswa atau bantuan kewangan yang disediakan kerajaan
melalui wang daripada rakyat. Masalahnya, orang yang sama lazimnya menyokong pula
Kelab UMNO ditubuhkan dan dianggotai oleh mahasiswa yang belajar di luar negara dengan
sebahagian besarnya menggunakan biasiswa dan bantuan kewangan yang jauh lebih besar
jumlahnya.

Biggest wedding crowd record to stay

Despite being roiled by controversy, the record set at the wedding banquet of the Malacca chief minister's son would stand, said a Malaysia Book of Records (MBR) spokesperson.

now days

their just like a puppets, done anything without knowing any consequence or maybe they know but in term of money their silents..

THE ADVANTAGE OF SOCIAL NETWORKING

Main idea: Low Costs


             Definitely, it's cheaper to use online social networking for both personal and business use because most of it is usually free. While personal use is rather simple for anyone, the business functions are underestimated by many. In a social networking site, you can scout out potential customers and target markets with just a few clicks and keystrokes, adding a boost to your usual advertisements and promotional strategies. It lets you learn about their likes and dislikes, which is tremendous. If you want to fine tune your business, then this is the way to go, whether on a budget or not.